Terms and Conditions of Purchase

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Upon delivery, the User shall check that the packaging is not damaged and, if the product is damaged or not in conformity with the order sent, shall not accept the shipment, clearly stating on the delivery note the nature of the damage and/or the error.
The User is obliged to notify NIO Cocktails of its problem by sending an e mail to the address shop@nine-cocktails.com For any assistance, the Customer Service is available at +39 02 82785953. Timetable:9.30 to 13.30 / 14.30 - 18.30 / Monday to Friday.
NIO Cocktails will support shipping costs related to the return of defective or incorrectly shipped products.


Shipments are made from Monday to Friday, except for holidays.
Products sold through the website www.nino-cocktails.com are delivered throughout Italy and abroad. Tariff variations are applicable for particular difficult areas to reach and for the outside world.

Shipping costs are always visible in the order check-out and, for foreign shipments, do not include import taxes and local excise duties.

APO military addresses are not allowed.


Shipments shall be effected only by means of a courier. A signature is always required at delivery. The User may accept that a delivery is signed by a person other than the User, provided that such person is present at the address provided and has reached the age of 18. If no one was present at the time of delivery, you will be asked to contact the courier in charge.


To cancel an order it is sufficient to make an express request to the customer service by sending an e mail to the address: shop@nine-cocktails.com
Once the order has been confirmed, we cannot guarantee that you will be able to block the shipment. In this case, you must refuse to withdraw the product at the time of delivery, specifying the reasons on the relevant bill. We will get you a refund equal to the purchase cost, once the item will return to the warehouse. In this case, the shipping costs are not refunded and remain with the customer.
If it is possible to block the shipment, you will see the confirmation of the cancellation of the order on the page "Your Account" in the section "Your previous orders".
Please refer to the section "Right of withdrawal and terms of exchange of goods" for more detailed information.


The consumer shall have the right to withdraw from the purchase without penalty and without specifying the reason therefor, within a period of 14(fourteen) days of delivery of the product(s) to the same consumer or to a third party designated by the same consumer.
In the case of multiple goods ordered by a single order and delivered separately, the period for exercising the right of withdrawal shall run from the day on which the consumer, or a third party designated by him, acquires physical possession of the last good.
The right of withdrawal shall be excluded in respect of personal articles.
The substantial integrity of the product(s) to be returned is an essential condition for the exercise of the right of withdrawal.
In order to exercise the right of withdrawal, the consumer must comply with the following procedure:
Send a written communication to NIO Cocktails S.r.L., by one of the following means: (i) E-mail (preferably PEC) to the address shop@nine-cocktails.com; (ii) registered letter with acknowledgement of receipt at Via Ansperto 10, 20123 Milano. The notification shall contain an explicit statement of the decision to withdraw from the sales contract, indicating the identification number of the relevant order. In order to comply with the withdrawal period, it is sufficient that the notification is sent before the expiry of the aforementioned 14-day (fourteen) deadline.
Within 48(forty) hours of receipt of the notice of exercise of the right of withdrawal, NIO Cocktails will communicate the instructions for the return of the products. The costs of sending the product are to be considered as being borne by the customer.
Pack the product (possibly with the original packaging). The use of the original packaging will prevent any damage during transport;
Ship the product within 14(fourteen) days of receipt of the return instructions;
NIO Cocktails will reimburse all sums paid by the Consumer, including delivery costs of the initial order, within 14 (fourteen) days of the date on which it received the notice of withdrawal, unless the product has been made within these deadlines. Alternatively, the refund will be made immediately as soon as NO Cocktails is in possession of the good and will ensure its integrity.

Reimbursement shall be made using the same means of payment as the consumer used for the initial transaction, unless the same consumer has agreed otherwise. In any event, the consumer does not claim any costs because of the reimbursement.
The abovementioned withdrawal procedure applies only to purchases made through the site www.nine-cocktails.com